Report a Lost Device

If you suspect your phone was sold to an ecoATM here’s what to do:

Step 1: Report it to the relevant authorities

Contact your carrier and notify them that your device has been lost. They can blacklist your phone, preventing others from being able to use it, and potentially offer you additional assistance.
If you've been the victim of a crime (ie. phone theft) please file a police report with the local police department where the crime occurred. You can do this by calling their office, though some allow reports to be filed online. You will need your device's IMEI number which can be found on the original box, through your carrier, through your iCloud account for Apple devices, or through Find My Device with your Google account for Android devices.

Step 2: Fill out the Lost Device Contact Form

If your device was sold to us, this will help us locate your phone. The more information you are able to provide, the better we are able to help. Make sure you have access to the email provided on this form and keep an eye out for updates and next steps.

For more general help, you can reach our customer service team here.

Lost Device Contact Form

Our customer service team will get back to you within 2 business days. We will do our absolute best to help get your phone back.

* Fields with an asterisk are required

Contact Information

Device Owner’s Name^*

Your Name (if different from owner)

Email^*

Phone Number for Communication

Owner’s Residence Address^*

Mailing Address (Do not enter a P.O. Box)^*

If we are able to recover your device, someone over the age of 21 must be available to sign for the package if approved for shipment.

Lost Device Information

Lost Device Phone Number^*

Device Make, Model, & Color^*

Lost Device IMEI Number (or Serial Number if the device is a tablet)^*

The IMEI or serial number is required to identify your device. This number can be found on the original box, through your carrier, through your iCloud account for Apple devices, or through Find My Device with your Google account for Android devices.

Police Report

Did you file a police report?

If yes, what was the police report #?

If yes, which police department was the report was filed with?

Additional Information

Is this the first time reporting to us your lost or stolen device?

When was the last time you had your device?

Why do you think the device was sold to an ecoATM?

Has the device been lost for more than 14 days?

Have you ever used our services before as a customer?

Acknowledgement of Terms

You may need to share your personal information, including your government ID image, with ecoATM to verify device ownership. By doing so, you authorize ecoATM to collect, store, and use your information, including government ID image, for as long as necessary to prevent fraud, investigate crimes, or comply with applicable laws. We will not use this information for any undisclosed or unauthorized purposes, nor will we share it with third parties without your explicit consent, except as required by law or for investigative purposes.Learn about our data handling at http://www.ecoatm.com/privacy-policy/.

By typing my name in the box below, I certify that the foregoing is true and correct; and that I am the legal owner of the device and I have reported said device as missing to law enforcement and/or my wireless carrier. I understand that ecoATM may share information about my claim to law enforcement in order to prevent fraud and help investigate crimes.

First & Last Name^*

Date^*